FAQ

Is baby crib and high chair available?
Babycribs and high chairs are available at no charge. Other items may be available for some weekly rental fee for each item.
How do I make a reservation?
Please click here: reservations
What is the apartment layout?
Most of the apartments are duplex apartments with the bedrooms upstairs and 1 or 2 baths. The terrace is accessible from the living room.
Do you have Shabbos blech?
The service Representative in Israel, will try to accommodate your needs to observe Shabbat and other Jewish Holidays. Upon arrival to the apartments please let the Representative know if you need Shabbos blech, Candle sticks etc.
What is the cancellation policy?
If cancellation notice is given 6 weeks in advance (4 weeks off season) no charge will be involved. If cancellation notice is given within 6 -2 weeks in advance, cancellation fee will be 50% of the total reservation. Last minute cancellations (less than 2 weeks prior to arrival date) or no shows will be fully charged.
Is cleaning service available for the apartment?
Cleaning service is provided once a week. Additional cleaning services can be arranged upon request for an additional charge of $50 per cleaning.
Is there a telephone line available to use?
No land phone is provided but upon request a pre-paid cellular phone can be arranged and left in the apartment for you to use.
Are VAT taxes included?
We are unable to charge VAT taxes, therefore all our Guests MUST not be Israeli Citizens. Under applicable Israel law, we are unable to rent our apartments to citizens of the State of Israel or any person holding an Israeli passport. To ensure compliance with applicable Israeli law and as a condition for you to stay in our apartments, you will be required to present to our service representative a copy of your non-Israeli passport.